How to report a bug to the support?

Although we run our validation test everyday, it is impossible to test every single combination of MANATEE input parameters. Therefore, you may encounter some errors when running your own simulation.

To report efficiently a bug, please follow this procedure:
First check that your problem is not already addressed on our website. Every time the support answers a technical question, a new article is added to the website to help the other MANATEE users. To find your answer you can use the search engine:

Eomys website search engine
Eomys website search engine

An article is dedicated to this point in the SCIM tutorial.

If you can’t find the answer in the website, you can send an email to manatee@eomys.com with the following informations:

  • Windows version
  • Matlab version
  • MANATEE version (the name of the main folder in the default path)
  • Error messages from the matlab prompt and/or GUI console
  • Machine, project and material library (MaterialData\init_material_library.m) files

If your machine or material are confidential, you can provide us with the name of a equivalent validation machine (or material) or the main topology information (machine type, Zs/Zr/p, slot type,...).

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